Based on your order, we will produce a quality rocking horse to your specifications. The horses are handcrafted in our shop. Each horse is hand-painted and variations between the pictured horse and the delivered product are to be expected.
We will use kiln dried southern pine, whose grain patterns enhance the horse's appearance. Other woods may be requested (oak, maple, cherry, etc.), however, we will research their availability, cost, and provide a quote for the specified materials.
We will employ ground shipping unless otherwise specified. The mini and small horses will be shipped assembled, unless ordered as kits. The large horse will be shipped partially assembled to reduce the shipping cost of an oversized rates. Tools required will be a Phillips screwdriver.
We guarantee your satisfaction with our product. If it does not meet your satisfaction, please contact us within 5 days of receipt and describe your issue. We will make good on your issue or you may return it to us for a full refund and we will pay for return shipping.